Job Information
Constellation Sr. Manager IT - Service Now in Kennett Square, Pennsylvania
COMPANY OVERVIEW
As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as we lead energy, together.
TOTAL REWARDS
Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.
Expected salary range of $166,500 to $185,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
PRIMARY PURPOSE OF POSITION
Engage, along with IT VP, with Constellation Business Units in the development of technology solutions and support of IT services and products. Partner with business clients and IT leadership in the development of a strategic technology plan and investment strategy that meets the needs of the business while leveraging standard enterprise architectures. Participate on committees that guide product strategies. Lead a team of information technology professionals responsible for providing a single point of contact with the business, understanding business processes, technology needs and requirements and translating business requirements into appropriate technology solutions. Work with business clients to justify and prioritize small to medium sized projects (those under 2 million dollars). Lead the maintenance and enhancements of applications and systems that support this business segment. Lead the execution of small to large sized IT projects maintaining top quartile on time on budget delivery. Participate in the overall leadership of Information Technology organization. Create and maintain strategic relationship with key IT vendors and manage IT vendor contracts that support this specific business segment.
PRIMARY DUTIES AND ACCOUNTABILITIES
This is a high-profile senior manager role responsible for the growth and maintenance of our ServiceNow platform supporting multiple business organization with functions including ITSM, APM, ITBM, HRSD, IRM, Sec Ops and SAM/HAM.
Executing platform governance driving operational optimization and investment value.
Leadership role in large-scale system integrations or release management efforts using agile or waterfall development methodologies for development and deployment processes.
Maintain relationships with business clients, ensure business processes and requirements are identified and well understood, and participate on committees and forums that drive investment and technology strategy for the supported product portfolio.
Manage the maintenance, support, and minor enhancement of applications and systems of a product portfolio that delivers world-class performance and service.
Partner with business clients to justify and prioritize small project investments and manage the delivery and execution of small projects while ensuring top quartile levels.
Drive process improvement and lead adoption of standard Management Model processes and procedures, which deliver sustainable top quartile cost and performance levels.
Evaluate performance and provide coaching for IT personnel. Promote diversity and foster teamwork, collaboration, and a learning organization. Provide input on development and retention processes for IT employees.
Manage a budget totaling over $5 million annually.
MINIMUM QUALIFICATIONS
Bachelor's degree in a technical discipline (e.g. Computer Science, Mathematics, or Engineering).
Typically 10 or more years of experience in leading and managing multiple solutions teams at the manager level or higher.
Experience and deep knowledge of the business processes. Previous hands on experience with business applications and/or the product portfolio.
Demonstrated strategy planning and customer engagement skills and experience leading teams and people through change.
Excellent consultative skills, including teamwork, facilitation, and negotiation. Advanced interpersonal skills, communications skills, and presentation skills. Demonstrated ability to present and discuss complex technical information in a way that establishes rapport, persuades others, and gains understanding and approval
PREFERRED QUALIFICATIONS
3+ years of experience acting as a technical leader across all aspects of ServiceNow project and solution delivery.
Experience in developing and implementing ServiceNow strategies and roadmaps.
ServiceNow Experience driving and implementing platform extensibility.
Program management experience including software development lifecycle management for integrated solutions and/or implementations.
Graduate degree in Information Systems or related discipline or MBA.
Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.